Digital Privacy: Why We Need Clear Notice & Consent Protocols and Trust Frameworks
Read the fine print When was the last time you read the full terms of service or privacy policy for an app? Have you ever read them? When you received … Continue reading
How to catch the app development skills boomerang
Why you may already have the app development skills you desperately need “Application developers? Why would we need to have any of those in-house?” No developers, please If you have … Continue reading
Privacy is Dead. Long Live Privacy!
Recently Ben Way (@bway) tweeted the following question to me: That is an outstanding question, and since this topic is so broad, the greatest challenge is where to begin. Though … Continue reading
Mobility Trends Demand CIOs Become Chief Experience Officers
Recently, while thinking about several of the technology trends impacting mobility and mobile computing, my thoughts again turned to the one trend that I believe is driving all of the … Continue reading
Here’s to 2013, The Year of the Customer
Recently CA Technologies released our top IT predictions for 2013. There are, of course, many other interesting predictions from our customers, colleagues, and competitors alike. As I was about to close … Continue reading
Is Consumerization Blowing You Off Course?
What do a late morning canoe trip and the current state of consumerization and BYOD have in common? More than you might imagine. This summer as my ten year old … Continue reading
Cloud Computing: Have You Hugged a Rogue Today?
Embrace, Align, Assist, and Leverage Rogues… or Lose Them Forever Recently I participated as a panelist in a “#CloudViews” Twitter chat regarding Rogue IT. (A full transcript is available via … Continue reading
Social Media: The Coffee House of the New Millennium
Five characteristics of social media that drive innovation and business value Following a great Twitter chat recently (#CITEchat), I found myself again questioning whether social media can truly drive business … Continue reading
IT: Where Great Ideas Go to Die
“BYOD isn’t coming, it’s here“- @SimonBramfitt via @thelaurenfiles Recently I participated in a great Twitter conversation regarding how IT departments have gained a reputation as a place where good ideas go to die. Initially … Continue reading
Is Email Killing Innovation?
Or is it a harbinger of something worse? For quite some time now I have been asking whether email is still the productivity tool it once promised to be (and … Continue reading
The Coming Opportunity of BYOD
A few weeks ago, RWW Channels Editor David Strom posted Why BYOD Isn’t a Trend. He skewers the notion that BYOD is new, notes that IT leaders have dealt with user-purchased tech for … Continue reading
Emptor Scire (Buyer Aware)
What is different about today’s consumer-driven IT? As I prepared for an upcoming CA World panel discussion on consumer-driven IT, my thoughts took a 90 degree turn. While I had primarily … Continue reading
The End of the Vicarious Experience?
Does “hyper-personalization” sometimes (often?) deliver poorer service? Recently I was reviewing updates to a social media application and a childhood lesson in customer service came back from my subconscious. This … Continue reading
Cloud Computing: When Life Gives You Lemons… “Go Mobile, Go Social”
What IT can learn from a lemonade stand Recently I had a very interesting conversation with an aspiring entrepreneur. She told me about the demands a changing environment had been … Continue reading
Cloud Computing: “Keep Your Eyes on the Road, Your Hands Upon the Wheel”
When we engage cloud providers do we disengage our brains? Though coverage and public discussion of the implications of a recent cluster of cloud services outages appears to be waning … Continue reading
Is Business Ready for the Cloud? You Bet!
Three reasons cloud computing is more than hype, and how it is improving the delivery of business services Even with recent announcements and case studies documenting the value and potential … Continue reading
Innovation, Technology, and Life in the Cloud 